Hospitality Consultancy - Queen Bee & Co

Marketing & Events Consultancy for the Hospitality Industry

Is Your Café, Hotel, Wedding Venue or Pub in Need of a Business Boost?

Operating a successful hospitality business isn’t just about providing great food, drinks and service. It’s about standing out in the sea of hospitality and venue providers and getting noticed; attracting the right customers, providing a fabulous customer experience, along with some delicious food and drink and keeping them coming back for more!

Running a hospitality business has never been more competitive. More than ever, your venue needs to look the part, attract the right customers and create a memorable first impression. From your branding and website to your social media presence and printed marketing materials, every touchpoint should reflect who you are, what you offer and why customers should choose you over the competition. A strong, consistent brand not only builds trust and recognition but helps ensure your marketing is working hard to drive bookings, increase footfall and keep customers coming back time and time again. When every touchpoint reflects your personality, values and customer experience, you’re far more likely to attract the right guests, increase bookings and build lasting loyalty.

Whether you’re looking to give your venue a mini makeover, increase footfall, refresh your branding and website or host unforgettable events, we’re here to help you!

Taking a Fresh Look at Your Hospitality Business

When you’re busy running a venue day-to-day, it’s easy to overlook opportunities for improvement. Sometimes all that’s needed is a fresh pair of eyes to identify what’s working well, what could be improved and where there may be untapped potential.

We’ll take a comprehensive look at your business, including your website, social media platforms, marketing activities, printed marketing materials and any other channels you’re using to promote your venue. We’ll also review your branding, customer journey and overall presentation to ensure everything is working together to attract your ideal customers.

In addition, we’ll consider the look and feel of your venue itself. From décor and signage to customer-facing spaces. Small changes can often make a significant difference to the overall guest experience. Where appropriate, we can suggest simple refreshes or larger makeover ideas to help your venue better reflect your brand and stand out from the competition.

We’ll also review key operational areas to identify opportunities to improve efficiency, enhance the customer experience and support the long-term success of your business.

Brand & Reputation Management – We’ll refine your brand image, make your website wonderful, improve online customer reviews and help you stand out in a crowded and competitive hospitality market.

Strategic Marketing – From social media marketing to email campaigns and promotions, we’ll craft a marketing content plan that gets results and allows your business to grow in the direction you want it to.

Event Planning & Promotion – Whether it’s a grand opening, wedding showcase, seasonal event, or regular live entertainment, we’ll help you create that all important buzz and boost revenue streams.

Customer Engagement & Loyalty – We’ll support you with building a loyal customer base with strategies that keep guests coming back to your venue, leaving great reviews to get your noticed.

Operational Support & Revenue Growth – We offer expert insight into pricing, menu planning, new ways of working, implementation of new systems and cost-saving strategies to maximise profitability.

With a structured plan in place, your marketing efforts will be focused, consistent and EFFECTIVE, allowing you to stay ahead of the competition and drive real results for your venue.

Time for a venue Makeover or refresh?

Does your business need a fresh new look or just a little tender loving?

Whether it’s a full brand refresh, updated décor and a jig around or a new marketing approach, we’ll help you breathe new life into your café, pub, wedding venue or hotel. Sometimes, a few small changes can make a huge difference in attracting the right customers and boosting sales!

When you’re busy running a hospitality business, it’s easy for décor, furnishings and customer-facing spaces to become tired or dated over time. Yet the look and feel of your venue play a huge role in shaping first impressions and creating memorable customer experiences.

Whether it’s a complete venue makeover, a refresh of key areas, improved signage, new styling ideas or simply rethinking the layout and flow of your space, we’ll help you identify opportunities to enhance the overall aesthetic and atmosphere. Sometimes a few thoughtful changes can make a remarkable difference, helping your café, pub, restaurant, wedding venue or hotel feel more inviting, reflect your vision and encourage customers to return time and time again.

Why Choose Us?

With over 30 years of combined experience working within the hospitality sector, hospitality marketing and event management, we understand the unique challenges faced by cafés, restaurants, pubs, hotels, wedding venues and visitor attractions. From attracting new customers and increasing bookings to improving customer experiences, maximising marketing efforts and creating venues that people genuinely want to visit, we’ve seen first-hand what works.

We combine creative thinking with practical, hands-on expertise to help hospitality businesses stand out in an increasingly competitive marketplace. Whether you need support with your marketing strategy, social media, events, venue presentation, customer experience or business growth plans, we’ll work alongside you to identify opportunities, implement improvements and deliver measurable results.

Are you ready to attract more customers?
Increase footfall?
Boost bookings?
and create a venue that leaves a lasting impression…

We’d love to hear from you. Get in touch today for an informal chat and let’s explore how we can help your hospitality business thrive. Drop us a line at deborah@queenbeeandco.co.uk

Hospitality clients we've worked with

The Venue Fixer

A 3-Month Hospitality Growth & Transformation Programme

Many hospitality businesses know something isn’t quite working, but they’re just too busy managing day-to-day operations to step back and identify what needs to change.

The Venue Fixer is a hands-on three-month programme designed to help hospitality businesses refresh, refocus and reignite their venue. Whether you’re struggling to attract customers, increase bookings, improve your venue’s appearance, sharpen your marketing or simply create a clearer direction for the future, we’ll work alongside you to put the right foundations in place and create momentum for long-term success.

Month 1
Discover & Diagnose

We start by taking a deep dive into your business to understand where you are now and where you want to be.

We’ll review:

Your venue and customer experience
Décor, atmosphere and presentation
Your Branding
Website performance and customer journey
Marketing activities and promotions
Social media presence
Current customer feedback and reputation
Competitor activity
Business goals and challenges
Operational processes and efficiencies

At the end of the review, you’ll receive a detailed action plan highlighting quick wins, opportunities and recommendations.

Month 2
Refresh & Activate

Now it’s time to implement improvements.

Depending on your needs, we may:

Refresh key customer-facing areas
Improve venue presentation and styling
Review menus, signage and printed materials
Introduce new promotional ideas
Create a content and marketing plan
Develop events and customer experiences
Improve customer touchpoints
Enhance social media activity
Identify revenue-generating opportunities

This phase is all about creating visible change and building momentum.

Month 3
Grow & Sustain

The final stage focuses on embedding new habits and creating a roadmap for future growth.

Together we’ll:

Review progress and results
Fine-tune marketing activities
Establish ongoing action plans
Set measurable goals and targets
Create accountability and focus
Develop seasonal campaigns and future promotions
Identify long-term growth opportunities

You’ll finish the programme with clarity, confidence and a practical plan to keep your venue moving forward.

Whats Included?

Initial venue assessment and strategy session
On-site venue review
Fortnightly mentoring and accountability meetings
Bespoke Action Plan
Marketing and promotional recommendations
Venue presentation and customer experience review
Ongoing support and guidance throughout the programme
Final growth roadmap

Is The Venue Fixer Right For You?

Perfect for:

Cafés
Restaurants
Pubs
Hotels
Wedding Venues
Farm Shops
Visitor Attractions
Hospitality Start-Ups
Established venues looking for a fresh perspective

Ready to Put Your Venue Back on the Map?

If your venue needs a fresh pair of eyes, a clear plan and someone to help turn ideas into action, The Venue Fixer could be exactly what you’re looking for.

Project Investment: £2495

Book a Hospitality Call today and let’s explore how we can transform your venue over the next 90 days.

“We’ll help you attract more customers, improve your venue, create a stronger customer experience and build a practical plan for growth in just 90 days.”

What Our Customers Say

Rated 5.0 ★

       EXCELLENT  
   Based on 102 reviews 
    
 
 
 
   
 
 
      Posted on Trustindex  
   
   Peter Harvey 
 62 days ago
 
 
 Trustindex verifies that the original source of the review is Trustindex. Exceptional service and business support I should have written this review ages ago...sorry! Fantastic company from start to finish. Deborah and her husband are doing great, great things, especially for small businesses. Do reach out to them and attend their networking events and also reach out for business support too when needed. I can't think of anything negative to say about them and this is a testament to the great work they do.
  
 
     Posted on Google  
   
   Anna TS 
 75 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I had a lovely time at In the Hive networking event at the White Hart Hotel last Tuesday! Debbie created such a warm, welcoming and supportive atmosphere that made it easy to connect with some truly inspiring local businesswomen. It was great to hear everyone introduce themselves and share the passion behind their businesses. There was a real sense of encouragement and community rather than competition, which made the morning feel both uplifting and energising. Thank you, Debbie, for bringing together such a wonderful group of women. I'm already looking forward to the next one!
  
 
     Posted on Google  
   
   Hayley Perkins 
 112 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I have attended a number of Deborah's networking events, she's a knowledgable, inviting host who makes everyone feel welcome and included.  The events are always well attended with a wide range of knowledge and experience.
  
 
     Posted on Google  
   
   Lucy W 
 112 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Debbie is a real organiser with a true passion for bringing women together. She has such a natural ability to create a warm, welcoming atmosphere where women can connect, support one another, and genuinely learn from each other’s experiences. I had the great pleasure of attending one of her events and it was absolutely wonderful from start to finish. The energy in the room was incredibly positive, inspiring, and uplifting. You could really feel the sense of community and encouragement that Debbie creates so effortlessly. What impressed me most was how authentic and supportive the whole experience felt — not just networking for the sake of networking, but real conversations, real inspiration, and real connections. I would highly recommend Debbie’s events to any woman looking to grow, connect, and surround herself with positive and driven people.
  
 
     Posted on Google  
   
   Jayne Cooke 
 112 days ago
 
 
 Trustindex verifies that the original source of the review is Google. +4
Attended the woman's world weekender that Debbie organised, it was amazing, the speakers, the venue, the food and the company all 5 star....Debbie is so so good at organising great networking events, will definitely be attending another one
  
 
     Posted on Google  
   
   Teresa Brill 
 113 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I recently joined in with the Women's World Weekender Event and it was a really excellent weekend. The speakers were all great and lovely people, each with really interesting talks. The food was also excellent and speaking for myself, I was very comfortable. I did enjoy a boogie - haven't done that in a while!! You have a wonderful knack of making every person feel welcome and seen! So thank you. Teresa Brill Teresa Brill Jewellery Ltd
  
 
     Posted on Google  
   
   Chattertons Solicitors & Wealth Management 
 116 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Our Employment and Corporate Law team thoroughly enjoyed exhibiting at the Big Business Event at The Meres. The event was extremely well organised, with a great atmosphere and excellent networking opportunities throughout the day. It was fantastic to connect with so many local businesses and showcase how we support employers and businesses with practical legal advice. Thank you to the organisers for putting together such a successful event. We look forward to attending again.
  
 
     Posted on Google  
   
   Ashley Parmenter 
 120 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Attended The Big Business Event in Grantham which was excellent. Thanks to Debbie and her team for hosting and organising the event, it was super to network with the local business community and make some new connections!
  
 
     Posted on Google  
   
   Chef 28 
 131 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I found debbie via Instagram She was very easy to work with and her husband tom builds websites as I was having issues with my website not pulling the correct info into Google etc Tom has done a amazing job building me a brand new website using my graphics and wording I can't recommend this husband and wife team enough Thanks again Simon Simonpollendinesprivatechef
  
 
     Posted on Google  
   
   Donnie Trafford-Stevens 
 141 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I am super happy with my brand new website. Tom has exceeded my expectations and I can't stop looking at it! I highly recommend this wonderful company. Thank you so much...🩷
  
 
 
  
 
 
   Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more